Privacy Policy

This Privacy Policy explains how Ethan Spa collects, uses, and protects your personal information when you visit our website or book a spa service at our Banani location in Dhaka. Because your privacy matters, we keep our practices clear and transparent. When you use ethanspa.com or book a service with us, you agree to this Privacy Policy.

We know that sharing personal information requires trust. Therefore, we have written this page in plain language, so you can quickly understand what data we collect, why we collect it, and how you can control it. If any part of this policy is unclear, please contact us and we will explain it.

1. Information We Collect for Privacy and Service

Information you provide directly

When you contact us by phone, WhatsApp, or through any form on our website, you may share personal information that helps us serve you. We collect this information only to manage your booking and improve your experience. The types of information we may collect include:

• Your name
• Your phone number and WhatsApp number
• Your preferred service, date, and time
• Any notes or preferences you choose to share, such as pressure preference, allergies, or medical conditions relevant to your treatment
• Any other information you voluntarily provide during communication

We do not ask for more information than we need. For example, we do not collect your national ID number, passport details, or payment card information through this website. If you pay at the spa, payment is handled separately and securely.

Information collected automatically

Like most websites, we may automatically collect limited technical data when you visit our site. This information does not directly identify you, but it helps us understand how visitors use our website. It may include:

• IP address (anonymized where possible)
• Browser type and device type
• Pages visited and time spent on each page
• Referring website or search term used to find us

We use this technical data in aggregate to improve our website, understand visitor behaviour, and enhance the overall user experience. It is not linked to your personal identity unless you choose to contact us.

Information we do not collect

To protect your privacy, we deliberately avoid collecting certain types of data. We do not collect or store:

• Credit card or bank account numbers through our website
• Government issued identification numbers
• Precise location data from your device
• Data from children under 18 years of age

2. How We Use Your Information

Using your information responsibly means applying it only for the purposes you would reasonably expect. We use the information we collect to:

• Respond to your booking inquiries and confirm appointments
• Communicate with you about your appointment, including reminders, changes, or follow-ups
• Improve our services, website, and overall guest experience
• Understand which services are most requested so we can plan better
• Comply with legal obligations, if and when required

We do not use your personal information for unrelated marketing without your explicit consent. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your trust is not something we take lightly.

Legal basis for processing

Depending on your location, we process your personal information on one or more of the following legal grounds:

• Your consent when you contact us to book a service
• Performance of a service when we confirm and deliver your appointment
• Legitimate interest in improving our services and website
• Legal obligation when required by applicable law

3. Booking via WhatsApp and Phone

Our primary booking channel is WhatsApp and phone. When you message us on WhatsApp, your message is transmitted through WhatsApp's platform and is subject to WhatsApp's own data policy. We do not control how WhatsApp handles your data. However, we store booking-related messages only as long as needed to manage your appointment and follow up on service quality.

If you prefer not to use WhatsApp, you can always call us directly. Your confidentiality is respected either way.

What we discuss on WhatsApp

WhatsApp conversations are used only to confirm your booking, share arrival details, and answer your questions. We do not use WhatsApp to send unsolicited promotional messages. If you would like us to stop messaging you, simply let us know and we will update your preferences.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. Cookies are small text files stored on your device that help websites function smoothly. They do not give us access to your personal information unless you choose to share it.

You can disable cookies in your browser settings at any time. However, please note that some features of the website may not work properly if cookies are disabled. If we use analytics tools (such as Google Analytics) or advertising pixels, those tools may set their own cookies. You can learn more about them in their respective data policies.

Types of cookies we may use

• Essential cookies to keep the website working properly
• Analytics cookies to understand how visitors use our site
• Preference cookies to remember your settings

5. When We Share Information

We do not sell your personal information. We may share it only in the following limited situations, always keeping your confidentiality in mind:

• Service providers such as a booking platform, hosting provider, or analytics service, who help us operate and who are bound to protect your data
• Legal requirements if required by law, court order, or to protect the safety of our guests or staff
• With your consent for any other purpose you specifically agree to

In every case, we share only the minimum information necessary. Additionally, we expect anyone we share it with to treat your data with the same care we do.

6. How Long We Keep Your Information

We keep booking and contact information only as long as needed for the purpose it was collected. This is typically for the duration of your relationship with us plus a reasonable period for records, or as required by applicable law. When information is no longer needed, we delete it or anonymize it. This approach protects your data and keeps our records clean.

Typical retention periods

• Booking messages: up to 12 months after your last visit
• Contact details: as long as you remain an active guest
• Website analytics: anonymized, kept up to 26 months

7. How We Protect Your Information

We take reasonable steps to protect the personal information you share with us. Therefore, we limit access to your information, use secure channels for communication, and train our team to respect guest confidentiality. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. If you ever suspect that your data has been compromised, please contact us immediately.

Security measures we use

• Secure HTTPS connection on our website
• Limited internal access to guest information
• Regular staff training on privacy and confidentiality
• Device and account protection for our team

8. Your Rights Over Your Information

Depending on your location and applicable law, you may have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, where legally possible
• Withdraw consent for future communications
• Ask questions about how we handle your data

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time. Moreover, we always aim to honour your preferences.

How to make a request

Send us a message on WhatsApp or call us at 01854655561. Please tell us what you would like us to do, and we will confirm your request and respond as quickly as possible.

9. Children and Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has shared information with us, please contact us so we can remove it. Protecting the data of minors is important to us.

10. Third Party Links

Our website may contain links to third party websites, such as WhatsApp, Google Maps, or social media platforms. We are not responsible for the data practices of those websites. We encourage you to read their policies before sharing any personal information with them. Your data on those platforms is governed by their own terms.

11. Changes to This Policy

We may update this page from time to time to reflect changes in our practices or legal requirements. Any changes will be posted here with a new "Last updated" date. Continued use of our website or services after changes means you accept the updated terms. Therefore, we encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy, how we handle your information, or your rights, please contact us. We take every question seriously. Furthermore, we will do our best to respond quickly and clearly.

You can also review our spa service in Banani page or return to the Ethan Spa homepage for more information about our treatments and location.